Policies
These policies keep every ride on time and fairly priced. Questions? Call or text 469-799-2288.
Booking and notice
Online bookings need at least 12 hours’ notice. For a sooner pickup, a wedding or a special event, call or text us and we will do our best to fit you in. When you book, we text ride updates to the mobile number you give us. Message and data rates may apply. Reply STOP to opt out.
What your price includes
Your price is all-inclusive. Tolls and your chauffeur’s gratuity are already built in, and nothing is added at checkout. If you’d like to thank your chauffeur further, an extra tip is always optional and every dollar goes to them. Your price only changes if you change or add to your ride. A round trip is priced as two one-way rides.
Cancellations
6 hours or more before pickup: free cancellation and a full refund.
Less than 6 hours before pickup: one-way and round-trip rides are charged the full fare.
Less than 6 hours before pickup: hourly bookings are charged 50% of the fare.
Wait time and no-shows
Your chauffeur waits up to 20 minutes after the scheduled pickup time. If we cannot reach you by then, the ride is treated as a no-show and the full fare is charged.
Changes to your ride
Need a different time, date or address? Call or text us as early as you can. Changes depend on availability, and a change to the route may change the price.
Refunds
Refunds go back to the original payment method. How quickly the money appears depends on your bank or card issuer.
Accessibility
We provide transportation for passengers with disabilities. Tell us what you need when you book and we will make the arrangements before your trip.
City-required notices, including our zero-tolerance drug and alcohol policy and 3-1-1 complaint information, are on our City Disclosures page.
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Privacy and text messages
When you book, we collect your name, email address, mobile number and trip details to provide your ride. We use your mobile number only to send messages about your ride or, for drivers, about jobs. We do not sell your mobile number or share it with third parties for marketing.
By booking, you agree to receive text messages from Reverse Lux about your ride: booking confirmation, reminders, chauffeur details and arrival updates. Drivers who sign up agree to receive texts about job offers and their jobs. Message frequency varies with your bookings. Message and data rates may apply. Reply STOP to opt out or HELP for help, or call or text 469-799-2288.